Repair Policy

Meditrina Designs stands behind the quality of its workmanship. In the event that you need a repair, we are happy to repair your item free of charge for 1 year after purchase. In order to receive free repair service, the following must apply:

• The need for repair must be due to “normal wear & tear” of the jewelry. In cases where jewelry needs to be repaired due to customer negligence and/or damage beyond “normal wear and tear” (e.g. if your dog chewed it or your little boy threw it out of the 2nd story window), a small repair fee may apply!
• The item must be sent back to Meditrina Designs for repair with all of its original components. If you are unable to return all of the original components, a small fee for supplemental components may apply. **Please note that as our merchandise frequently changes, some gemstones may not be available for use in repair. In the event that this occurs, we will notify you and work with you to find an agreeable solution.
• During the first year of free repair, Meditrina Designs covers the U.S. shipping fee to return the repaired item to its owner. We do not refund shipping fees for items sent to Meditrina Designs for repair.
• After the first year of purchase, the repair of your jewelry may incur a small fee. The repair fee will vary depending on the nature of the repair, the length of time to complete the repair, and the need for any additional materials needed to complete the repair. Shipping fees to return the repaired item to the owner will apply.

 

Repair Process

1. Please contact Meditrina Designs at info@meditrinadesigns.com or 415-627-7330 to request a repair. Please include your name and contact information, product SKU for jewelry in need of repair, purchase date, and whether or not you have all of the item’s original components.
2. Meditrina Designs will contact you with a repair return number and repair fee estimates (if applicable).
3. Please use a padded envelope or box to return the item in need of repair, and insure the package. Keep a record of your return. Meditrina Designs is not responsible for lost items or items damaged during return shipping for repair.
4. Your items will be repaired and returned to you as quickly as possible.