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Return & Exchange Policy

We want you to be thrilled with your Meditrina Designs jewelry! If you are not completely satisfied with your jewelry, you may return or exchange it within 10 days of receipt of your purchase, in the original, unused condition. Returns will not be accepted if they are received outside of the 10-day return window, do not include the original invoice, or are not in their original, unused condition. Please see below for the Returns and Exchanges procedures. Thanks!  

Return Procedure

  1. Email Meditrina Designs at [email protected] to obtain a return authorization number.
  2. Please write the return authorization number on the original invoice and include this invoice with your return.
  3. Please use a padded envelope or box for your return.
  4. Please insure your return or use a shipping company such as FedEx or UPS that can provide you a shipping number and record of your return. Meditrina Designs is not responsible for lost items or items damaged during return shipping.
  5. Your return will be credited to the same credit card used to make your purchase. We will process your return promptly, however it may take one to two billing cycles for the refund to appear on your credit card statement.
  6. Refunds or exchanges are not provided for special or custom design orders.
  7. Shipping/ handling fees are non-refundable.

 

Exchanges

Exchanges are handled just like returns. Please notify Meditrina Designs at 415-627-7330 or [email protected] within 10 days of receipt of your purchase that you would like to exchange your item. We will issue you a return authorization number and place an order for the new item. Any difference in the purchase price of the new item will be charged/credited to your credit card accordingly. Once the exchanged item is received, we will ship your new item. Please note that shipping fees will be charged to ship the new item.

  1. Please write the return authorization number on the original invoice and include this invoice with the jewelry you would like to exchange.
  2. Please use a padded envelope or box for your return.
  3. Please insure your return or use a shipper such as FedEx or UPS that can provide you a shipping number and record of your return. Meditrina Designs is not responsible for lost items or items damaged during return shipping.
  4. Shipping/ handling fees are non-refundable.